Patient Information

Confidentiality & Medical Records

Locked blue folderUnder the GDPR (General Data Protection Regulation), every patient has a right of access to their health records.  In the case of a child's health records, as a general rule, any person with parental responsibility will have right to apply for access to those records.  Requests for access can be made in writing or verbally.  Once we have received your request, we will normally respond to you within 30 days.  You will be able to collect the records from reception at Furnace House surgery.  The practice complies with the new data protection act and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Your Information - Your Rights

Your Information Your rights leaflets

Supplementary Privacy Notice during COVID-19

Practice Privacy Notice

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. No information will be released without the patient consent unless we are legally obliged to do so.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Chaperone Policy

The Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking an appointment so that arrangements can be made and your appointment is not delayed in anyway. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the Manager.

Continuity of Care

We believe that it is in the best interests of patient care that they be seen by the same doctor at each consultation. We have designed the service with this in mind but, due to the competing demands upon your doctor’s time, this is not always possible. On occasions you may be asked to see another doctor.

Furnace House Surgery Publication Scheme

You have rights to access certain information held about you and information regarding the activities of the surgery. You are also entitled under the data protection act to access clinical and personal information held about you. The rights to request and access this information is subject to exemptions, which the Practice has to take into consideration before deciding what information can be released. Further information is available from the Practice.

Please Click to download information available from Furnace House Surgery under the Freedom of Information Act model publication scheme

Access Standards

We want to improve the way you can access services in your GP practice

What you can expect from us:

  • The right care at the right time based on your needs.  This may mean you see a more appropriate health professional without needing to see your GP.
  • Bilingual telephone information on local and emergency services.
  • Information on how to access the right help and advice.
  • A quicker response when you telephone your GP practice.
  • Improved telephone systems so you don't need to call back multiple times.
  • A range of options to contact your GP practice and make an appointment.
  • We will plan our services, listen to you, and ensure that our services meet your needs.

Anti Discrimination Statement

We do not tolerate any forms of discrimination against our staff, be that direct or indirect discrimination, harassment or victimisation. Regardless if it is based on the grounds of their gender, disability, race, religion or belief, nationality, ethnicity or national origins, sexual orientation, gender reassignment, pregnancy or maternity.

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